Privacy Policy

Roofing Network ("we", "us", "our") is a UK-based online platform that connects homeowners and property owners with verified, licensed roofing contractors. Our registered address is 5 Brayford Sq, Stepney Green, London E1 0SG. We are the data controller for the personal information you provide to us through our website roofingnetwork.uk.

We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of personal information:

• Identity & Contact Data: Name, email address, phone number, and postcode when you submit a quote request or contact form.
• Property Data: Property address and details about your roofing requirements provided when requesting a quote.
• Contractor Data: Business name, trading address, qualifications, insurance details, and contact information provided by roofing contractors registering on our platform.
• Technical Data: IP address, browser type, device information, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communications Data: Any messages, feedback, or enquiries you send to us.

We use your personal information to:

• Match homeowners with suitable roofing contractors in their area.
• Respond to your enquiries, quote requests, and messages.
• Process contractor applications and verify credentials.
• Send service-related communications, confirmations, and updates.
• Improve and personalise your experience on our website.
• Comply with legal and regulatory obligations.
• Send marketing communications where you have given your consent (you can opt out at any time).

We may share your data with:

• Roofing Contractors: When you request a quote, your contact and property details are shared with relevant contractors in our network.
• Service Providers: Third-party companies that help us operate our website, such as hosting, email delivery, and analytics providers.
• Legal Authorities: Where required by law, court order, or regulatory obligation.

We do not sell your personal data to third parties.

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Essential cookies required for the site to function cannot be disabled.

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our website. These tools collect data in an anonymised form.

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Quote request data is typically retained for up to 2 years. Contractor records are retained for the duration of membership plus 3 years. You may request deletion of your data at any time.

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Our website uses SSL encryption (HTTPS) to protect data in transit. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to us.

Our website may contain links to third-party websites, including roofing contractor websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.